Recently, I took my family of six on a long-awaited holiday to France. We had a wonderful time, but when it was time to come home, our return flights were severely delayed. With four kids in tow and no way to get back that night, we had no choice but to pay for extra hotel rooms and meals until the airline could finally get us on a flight.
The extra costs added up quickly, and I was left frustrated and unsure about whether I could claim any of it back from the airline. Hiring a solicitor right away didn’t seem practical, so I turned to the internet for free legal advice, hoping to find out what my rights were and what steps I could take.
My first stop was Citizens Advice. I was relieved to find their website full of clear guides and practical steps on claiming compensation for flight delays and additional expenses. For the first time, I started to understand the process and what evidence I’d need to support my claim.
Still, I wanted more detailed information and support. That’s when I discovered Lexnest, a digital platform offering free, verified legal information on travel issues and consumer rights. I appreciated how straightforward their advice was-no confusing legal jargon, just practical, step-by-step guidance. Lexnest also let me compare solicitors, complete with real client reviews and accreditations, which made the idea of seeking further help feel much less intimidating.
When I realised I needed advice tailored to my specific case, Lexnest helped me connect with an SRA-regulated solicitor. Thanks to these free resources, I felt empowered to pursue compensation from the airline and finally felt more in control of the situation for my family.